Service Policy
Welcome to the CasanovaSpace (hereinafter referred to as “we,” “our,” or “us”) online store. This page explains the use of website services, the order processing procedures, and the basic rules involved when using this website. This Service Policy applies to activities such as browsing the website, using accounts, submitting orders, and accessing related services.
By accessing or using this website, you acknowledge that you have read and understood the content described on this page.
This Service Policy outlines the basic rules related to product display, order processing, customer service, and information management on the website.
This website operates as an online sales platform where users can browse products, submit orders, and complete purchases online. Order records, shipping arrangements, and after-sales services are managed through the website system.
This policy applies to browsing activities and order transactions conducted through this website.
For certain functions, users may be required to provide an email address or contact information for order confirmation, shipping notifications, and customer service communication.
Users should ensure that the information provided is accurate and complete and should properly safeguard their account information. If order processing is affected due to incorrect information or account information disclosure, the order service process may be impacted.
The website mainly provides services related to product display, order management, and customer support.
Product pages on the website usually display product images, specifications, and pricing information.
Inventory levels may change as orders are processed. Therefore, product availability is subject to the information shown by the system at the time the order is submitted.
Product prices and page content may be updated or adjusted according to operational circumstances.
After selecting products, users may submit orders through the shopping cart and proceed to the checkout page. Payment must be completed before the order enters the processing stage.
The system usually generates an order record and sends an order confirmation email. This email may include the order number, product information, and transaction details, allowing users to review their order status.
For detailed information regarding order delivery, please refer to the website’s Shipping Policy page.
After payment is completed, orders typically enter the warehouse processing stage. The order processing time is usually 1–3 business days, after which the order proceeds to the logistics transportation stage.
For more shipping information, please visit:
Shipping Policy
Before an order enters the processing stage, users may request to cancel the order depending on the current order status.
If the order has not yet entered the shipping stage, the cancellation request may proceed to review. Once the order has entered the shipping process, cancellation may no longer be possible.
For detailed procedures, please refer to:
Cancellation Policy
After receiving the product, users may submit a return or exchange request according to the website’s after-sales procedures.
The website provides a 35-day return and exchange period, allowing users to submit requests within 35 days after receiving the product, depending on the product condition.
For more details, please refer to:
Return & Exchange Policy
When an order cancellation request or return request has been approved, the order amount may enter the refund processing stage.
Refunds are generally issued through the original payment method. Processing times may vary depending on financial institutions, so the time required for the refund to appear in the account may be affected by the payment provider.
For more information, please refer to the website’s Refund Policy page.
If any issues arise during order processing, shipping, or after-sales services, it is recommended to first contact customer service for communication and resolution.
Relevant matters are generally handled in accordance with applicable laws and regulations in the United States and follow the data protection principles referenced in the GDPR.
We comply with U.S. laws and reserve the right to update this policy when necessary.
During the use of website services, users may need to provide certain information, such as contact details, shipping addresses, or order information. This information is mainly used for order processing and customer service.
The website manages such information according to data protection principles and takes reasonable measures to protect user data.
All content on the website—including text descriptions, images, page structure, and product materials—forms part of the website’s content.
Without authorization, such content may not be copied, reproduced, or used for other purposes.
Within the limits permitted by law, the website may not be responsible for indirect impacts caused by unforeseen circumstances such as service delays, system maintenance, or logistics disruptions.
Examples include network interruptions, weather conditions, or logistics system fluctuations, which may affect order processing or delivery time.
The content of this page may be updated or adjusted according to the website’s operational needs.
When updates occur, the revised version will be published on the website. Continued use of the website indicates acceptance of the updated terms.
If you have questions regarding orders, accounts, or website services, you may contact us through the following methods:
Address:
3850 CENTRAL AVE APT 19, PARKERSBURG, WV, 26104, US
Customer Service Phone:
+1 (681) 510-1126
Customer Service Email:
globalhelpwzq@casanovaspace.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)
This page forms part of the website’s Service Policy and explains the rules related to the use of the website’s services.
loading
