Return & Exchange Policy

Return & Exchange Policy

This page explains the basic arrangements regarding product returns and exchanges for the CasanovaSpace (hereinafter referred to as “we,” “our,” or “us”) online store. This Return & Exchange Policy applies to orders that have been completed on this website and where the products have already been delivered and received. If issues arise during product inspection or use, or if users need to adjust the items in their order, a return or exchange request may be submitted according to the instructions on this page.

Users are advised to review the following terms before submitting a return or exchange request.

1. Return & Exchange Eligibility Period

Users may submit a return or exchange request within 45 days after receiving the product.

The 45-day period is provided because customers may need time after delivery to inspect, test, or confirm the condition of the product. This reasonable timeframe allows users to determine whether the product matches the order description while also allowing sufficient time for the after-sales review process.

Requests submitted after this period may not be eligible for the standard return or exchange process.

2. Eligible Situations for Return or Exchange

Return or exchange requests may be submitted under the following circumstances:

• The product has obvious appearance issues

• The product has quality defects or functional problems

• The product has unpleasant odors or significant color differences affecting normal use or appearance

• The received product does not match the order information

• Returns or exchanges without reason, provided the product remains in its original condition

When submitting a request, users usually need to provide order information and supporting materials to explain the product condition.

3. Return Process

If you need to return a product, please follow the steps below:

First, contact customer service via email or telephone to submit a return request.
When submitting the request, it is recommended to provide the order number, payment confirmation, reason for return, and photos or videos demonstrating the issue.

After receiving the request, our customer service team will review the application.

If the request meets the conditions, the result will be communicated through your contact information, and the return address will be provided.

You will then need to ship the product back to the designated address and wait for it to be received.

After the returned item arrives, the product will be inspected to confirm whether it matches the description provided in the request.

Once the review is completed, the order will enter the refund processing stage. For more information regarding refund methods and timelines, please refer to the Refund Policy page.

4. Exchange Process

If you wish to exchange a product, you may submit an exchange request through our customer service channels.

When submitting the request, please provide the order number, payment confirmation, reason for exchange, and relevant photos or videos.

After the request is reviewed and approved, we will notify you of the result and provide the address for returning the product.

You will need to return the product to the specified address and wait for it to be received and inspected.

Once the product condition is confirmed to match the request description, a replacement item is usually arranged for shipment within 1–3 business days.

For more information regarding shipping time and delivery arrangements, please refer to the Shipping Policy page.

5. Refund Processing

Once the returned product has been verified and the order enters the refund stage, the refund is generally processed through the original payment method.

Refund Method
The refund will be returned to the bank card used for payment, such as Visa or MasterCard.

Refund Timeframe
Depending on the processing efficiency of different banks, the refund record is usually expected to appear in the account within 3–5 business days.

If the refund has not appeared within this timeframe, you may contact customer service for further assistance.

6. Shipping Cost Responsibility

The responsibility for return shipping costs may vary depending on the reason for the return or exchange:

• If the return or exchange is due to product appearance issues, quality problems, unpleasant odor, severe color differences, or the product not matching the order information, the return shipping cost is usually covered by us.

• If the request is a return or exchange without reason, the shipping cost for returning the product is usually borne by the customer.

The final cost arrangement will be determined based on the specific order situation.

7. Responsibility Notice

Return or exchange requests are generally reviewed based on order records, product condition, and the information provided by the user.

If the product condition changes during the return shipment due to improper packaging or shipping damage, this may affect the review result.

Submitting a return or exchange request indicates that you understand and accept that the process will follow this Return & Exchange Policy.

8. Contact Us

If you have questions regarding return or exchange requests or after-sales issues related to your order, you may contact us through the following methods:

Address:
3850 CENTRAL AVE APT 19, PARKERSBURG, WV, 26104, US

Customer Service Phone:
+1 (681) 510-1126

Customer Service Email:
globalhelpwzq@casanovaspace.com

Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)

This page forms part of the website’s Return & Exchange Policy and applies to after-sales service for orders placed through this website.