Additional Legal Notice
Additional Legal Notice
This page provides supplementary information for the CasanovaSpace (hereinafter referred to as “we,” “our,” or “us”) online store. It is intended to help users better understand the basic principles related to product sales, order processing, and service communication on this website. This Additional Legal Notice applies to activities such as browsing products, submitting orders, and using related services on this website.
By continuing to use this website, you acknowledge that you have read and understood the information described on this page.
1. Business Transparency
Product information, descriptions, and pricing displayed on the website are provided to help users understand the basic details of the products. Product pages usually include images, specifications, and pricing information so that users can review the product before placing an order.
Due to factors such as inventory updates, page changes, or system adjustments, certain product information may be updated or modified. Before submitting an order, users may review the information displayed on the product page to confirm the relevant order details.
2. Business Nature and Shipping Arrangements
The website operates as an online platform for product sales. After browsing products, users can submit orders and complete payment through the website.
Once payment has been completed, the order usually enters the internal processing stage. This stage generally includes order confirmation, product preparation, packaging, and transfer to logistics carriers.
After the product has been shipped, the order will enter the transportation stage and be delivered to the specified shipping address according to the logistics arrangements. Users may also check the order status through the order tracking page.
3. Tax and Shipping Information
The price displayed on the product page generally includes costs related to the sale of the product, which may include Value Added Tax (VAT) or similar charges.
Order deliveries are usually processed using the DDP (Delivered Duty Paid) shipping method. Under this arrangement, costs related to transportation and customs clearance are typically handled within the shipping process. Therefore, the amount shown on the checkout page usually represents the final payment amount for the order.
4. Cancellation and Refund Information
After receiving the product, if users need to adjust the order or address product-related issues, they may submit a return or exchange request according to the website’s after-sales procedures.
The website provides a 45-day return and exchange service period. Users may submit a request within 45 days after receiving the product, depending on the product condition.
Once a request is submitted, the situation will generally be reviewed based on the order record and product condition.
For details regarding return procedures and refund methods, please refer to the relevant policy pages on the website.
5. Payment and Data Security
Order payments are processed through a secure payment environment. Payment information entered during the payment process is used only to complete the transaction.
We do not store users’ payment card information.
During the operation of website services, standard data protection measures are used to help maintain the security of order information and transaction data.
6. Product Information and Service Support
The images, specifications, and descriptions shown on product pages are intended to help users understand the basic characteristics of the products.
If a product issue is discovered after delivery—such as the product not matching the order information or having quality issues—users may submit a request through the website’s after-sales service channels. The request will generally be reviewed based on order records and product condition.
7. Complaints and Contact Channels
If you need to report an issue or request assistance during order processing, shipping, or after-sales service, you may contact us through our customer service channels.
Address:
3850 CENTRAL AVE APT 19, PARKERSBURG, WV, 26104, US
Customer Service Phone:
+1 (681) 510-1126
Customer Service Email:
globalhelpwzq@casanovaspace.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)
Customer service channels are generally used for order inquiries, after-sales requests, and service-related questions.
8. Dispute Resolution
If any issues arise during the use of website services or order transactions, it is recommended to first contact customer service for communication and resolution.
Relevant matters are generally handled in accordance with applicable laws in the United States and follow the data protection principles referenced in the GDPR.
We comply with applicable U.S. laws and reserve the right to update this policy when necessary. Any updates will be published on the website.
This page provides supplementary information regarding the operational and service principles of the website.