Order Cancellation Policy
Order Cancellation Policy
This page explains the procedures for order cancellations at the CasanovaSpace (hereinafter referred to as “we,” “our,” or “us”) online store. This Order Cancellation Policy applies to orders that have been placed and successfully paid for through this website. If a user wishes to cancel an order, a request may be submitted according to the current order status and the guidelines below.
By submitting an order and completing payment on this website, you acknowledge that you have read and understood the information described on this page.
1. Conditions for Order Cancellation
The method for canceling an order may vary depending on the stage of order processing. Whether an order can be canceled generally depends on the order’s current processing status.
Unshipped Orders (Within 48 Hours After Order Placement)
If the order remains unshipped and is within 48 hours after the order was placed, a cancellation request may be submitted. After verifying the order status, the order may proceed through the cancellation process.
Orders Placed More Than 38 Hours Ago or Already Shipped
If more than 38 hours have passed since the order was submitted, or if the order has already entered the shipping stage, the order generally cannot be canceled directly.
In this situation, you may wait until the product has been delivered and then submit a return and refund request through the after-sales service process.
For more information about the return process, please refer to the website’s Return & Exchange Policy page.
2. Order Cancellation Request Process
If you need to cancel an order, you may submit a request through our customer service channels. The general process is as follows:
First, contact customer service via email or telephone and inform us that you would like to cancel the order.
When submitting the request, it is recommended to provide the order number, payment confirmation, and other relevant order information to help verify the order record.
After receiving the request, the customer service team will verify the order status based on the order records.
If the order meets the cancellation conditions, the result will be communicated through your contact information, and the order will enter the refund process.
3. Refund Process
Once the order cancellation request has been reviewed and approved, the refund will generally be processed through the original payment method used for the order.
Refund Method
The refund amount will be returned to the bank card used for payment, such as Visa or MasterCard.
Refund Timeframe
Processing times may vary depending on the banking institution. In most cases, the refund is expected to appear in the account within 3–5 business days.
If the refund does not appear within this timeframe, you may contact customer service for further assistance.
For more detailed information regarding refunds, please refer to the website’s Refund Policy page.
4. Contact Us
If you would like to check your order status or inquire about a cancellation request, you may contact us through the following methods:
Address:
3850 CENTRAL AVE APT 19, PARKERSBURG, WV, 26104, US
Customer Service Phone:
+1 (681) 510-1126
Customer Service Email:
globalhelpwzq@casanovaspace.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)
This page forms part of the website’s Order Cancellation Policy and applies to the processing of orders placed through this website.