Refund Policy
This page outlines the basic rules regarding order refunds for the CasanovaSpace (hereinafter referred to as “we,” “our,” or “us”) online store. This Refund Policy applies to transactions completed through this website where payment has been made and an order record has been generated. When an order cancellation request or return request is confirmed, the related amount may enter the refund processing stage.
By completing payment for an order on this website, you acknowledge that you have read and accepted the refund information described on this page.
1. Conditions for Refund Eligibility
Under the following circumstances, the order amount may enter the refund processing stage:
Approved Order Cancellation
When a user submits a request to cancel an order and the request is approved, the order record will be updated to a canceled status. The related order amount will then enter the refund process.
Approved Return and Refund Request
When a user submits a return request according to the after-sales procedure and successfully returns the product, the returned item will be inspected. If the item meets the return conditions, the order amount will enter the refund processing stage.
Different orders may involve different verification procedures during the review process, such as confirmation of order status, product inspection, or verification of related information.
2. Refund Method
Refunds are generally processed through the original payment method used for the order.
If the order was paid using a Visa or MasterCard payment card, the refund will be returned to the corresponding payment card account.
Depending on the processing efficiency of different banking institutions, the refund typically appears within 3–5 business days.
If the refund does not appear in your account within this timeframe, you may contact customer service for further assistance.
3. Explanation of Exceptional Refund Situations
In certain situations, the refund process may be affected by the following factors:
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Extended processing time by the banking system
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Additional verification required for payment information
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The order still being under review or processing
If the refund record has not been updated or the processing time appears longer than expected, it is recommended to provide your order number and contact customer service to check the current processing status.
4. Responsibility Notice
Refund processing is generally confirmed based on order records, return review results, and confirmation from the payment provider.
If the refund display time is affected by incorrect payment information, abnormal bank account status, or financial institution processing procedures, additional verification through the payment provider may be required.
Submitting a refund-related request indicates that you understand and agree to follow the procedures described in this Refund Policy.
5. Contact Us
If you need to check the refund progress or have questions about your order, you may contact us through the following methods:
Address:
3850 CENTRAL AVE APT 19, PARKERSBURG, WV, 26104, US
Customer Service Phone:
+1 (681) 510-1126
Customer Service Email:
globalhelpwzq@casanovaspace.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)
This page forms part of the website’s Refund Policy and applies to order transactions completed through this website.