Shipping Policy
Welcome to the CasanovaSpace (hereinafter referred to as “we,” “our,” or “us”) online store. This page explains the arrangements for order delivery, shipping procedures, and related information. This Shipping Policy applies to orders placed and successfully paid for through this website. By placing an order on this website, you acknowledge that you have read and understood the shipping terms described on this page.
1. Shipping Area
Currently, shipping services provided by the website cover all regions within the United States.
When entering a shipping address, customers must provide a valid U.S. address. Shipping services are not currently available outside the United States, and therefore the system only accepts orders with delivery addresses within the United States.
2. Shipping Fees
Shipping fees are calculated based on the order amount and will be displayed on the checkout page.
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Orders equal to or above $100 qualify for free shipping.
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Orders below $100 will incur a flat shipping fee of $8.99.
The final order amount will be clearly displayed on the checkout page so that customers can review the total cost before completing payment.
3. Order Cut-Off Time
Order processing follows the website’s business hours:
Business Hours:
GMT 8:00 – 18:00
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Orders placed before 18:00 during business hours are usually processed starting the same day.
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Orders placed after 18:00 will typically begin processing on the next business day.
If an order is placed during holidays or non-working periods, processing will begin on the next available business day.
4. Order Processing Time
After payment is completed, the order enters the warehouse processing stage, which usually includes order confirmation, product preparation, packaging, and handover to the logistics carrier.
The typical order processing time is 1–3 business days.
Actual processing time may vary depending on order volume or warehouse arrangements.
5. Shipping Time
Once the order has been shipped, the package will enter the transportation stage.
The estimated shipping time is 6–12 business days.
Shipping time may be affected by factors such as logistics arrangements, weather conditions, or transportation routes.
6. Shipping Carriers
After the order is shipped, the package is usually handled by logistics carriers. Common carriers may include:
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SEUR
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Redur Spain
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MRW
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United States Postal Service (USPS)
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PackLink
The specific carrier information will usually be provided in the shipment notification email.
7. Order Tracking
After an order is submitted and payment is completed, the system usually sends an order confirmation email, which may include:
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Order number
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Payment record
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Logistics carrier information
Customers can check the delivery status through the “Order Tracking” page on the website.
To view the order status, enter the order number along with the email address or phone number associated with the order.
8. Responsibility Notice
During the delivery process, the following situations should be noted:
Damaged or Lost Products
If a package is damaged during shipping or fails to arrive, customers may contact customer service and provide order details and supporting materials for verification.
Shipping Changes and Cancellation
Once an order enters the processing stage, shipping information may no longer be modified or canceled. If adjustments are required, it is recommended to contact customer service as soon as possible to confirm the order status.
Shipping Address Responsibility
Customers must ensure that the shipping address provided during checkout is accurate and complete. If delivery delays or returns occur due to incorrect, incomplete, or unrecognizable address information, this may affect the order delivery process.
9. Delivery Inspection
When the package arrives, it is recommended to perform a brief inspection before signing for delivery, such as:
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Checking whether the outer packaging is visibly damaged
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Confirming that the package seal is intact
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Verifying that the product quantity matches the order
If any abnormalities are found, please record the situation when receiving the package and contact customer service.
10. Contact Information
If you have any questions regarding order delivery or shipping arrangements, you may contact us through the following methods:
Address:
3850 CENTRAL AVE APT 19, PARKERSBURG, WV, 26104, US
Customer Service Phone:
+1 (681) 510-1126
Customer Service Email:
globalhelpwzq@casanovaspace.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:00 (U.S. Time)
This page explains the arrangements related to order delivery and shipping for the website.